FAQ

Frequently Asked Questions to EPS

 Q: What areas of the Dallas/Fort Worth metroplex do you serve?
A: EPS services the entire DFW metroplex. Emergency Plumbing Service licensed plumbers are located throughout the area — they’re always just around the corner from your locations. With 24-hour dispatch systems in place, serving as the nerve center of EPS operations, EPS resides just minutes from DFW Airport.

 

Q: Do you only work on commercial plumbing?
A: Yes, Emergency Plumbing Service specializes in commercial plumbing in North Texas. EPS understands the needs of businesses, such as cleanliness, efficiency and discretion.

 

Q: What hours are your plumbers available?
A: All hours. All days. Including holidays. Emergency Plumbing Service is available around the clock to send a licensed plumber to your location.

 

Q: Do you handle only “emergencies” or can I use your services for my everyday plumbing needs?
A: Although “emergency” is part of the name, we take great pride in providing general plumbing repairs to the North Texas area. EPS prides themselves on quality work helping customers avoid plumbing emergencies.

 

Q: How do you price your services?
A: Emergency Plumbing Service has standard rates based on the time of day or night you want EPS to come to you. Commercial Plumbing Service is priced by the hour, with 15 minute increments after the first hour.

 

Q: Do you guarantee your work?
A: Yes, your satisfaction is guaranteed. Emergency Plumbing Service Customer Service representatives will visit your premises on a regular basis at no charge to make sure you are pleased with EPS service.

 

Q: How do I arrange for service?
A: Simply call 817-329-0223 or 972-416-8666. EPS dispatchers will take your information, locate the nearest EPS licensed plumber to your location and assign the plumber to your call. In most cases, Emergency Plumbing Service dispatcher will call you back within 10 minutes to give you an estimated time of arrival. You may also email us at dispatch@eps-ss.com.