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Commercial Service Requests

Request Commercial Facility Service

Call EPS 24/7 for an active commercial repair emergency or request planned plumbing, HVAC, refrigeration, and hot-side service.

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Request Commercial Service

Serving commercial facilities since 1986 · Texas Master Plumber M-18274

EPS commercial service team standing in front of a branded service van

Commercial Response From First Call Through Closeout

EPS organizes request commercial facility service around the realities of occupied, revenue-producing, multi-location, and industrial facilities. The response begins with the site and operating impact—not a residential service script.

Exact coverage, equipment scope, access needs, approvals, and documentation are confirmed for the location and customer program before the work proceeds.

  1. Reach live dispatch: share the location, contact, active condition, affected trade or asset, and work-order context.
  2. Coordinate the right path: align priority, site access, authorization, customer requirements, and technician scope.
  3. Keep stakeholders informed: connect diagnosis, status, photos where required, quote or NTE needs, and next action.
  4. Document closeout: record the work performed, resolution, follow-up needs, and customer-required invoice support.
  • emergency call
  • program consultation

What to have ready

  • Site address and on-site contact.
  • Affected trade, system, or asset.
  • Observed condition and operating impact.
  • Access instructions and immediate safety context.
  • Work-order platform, number, priority, and authorization details.

Call live dispatch for an active commercial emergency

A form is not the fastest path for an active plumbing, HVAC, refrigeration, or hot-side failure. Call EPS live dispatch at (817) 329-0223 and provide the location, on-site contact, affected system, observed condition, operating impact, access instructions, and work-order number when available.

Information that helps EPS route the conversation

  • Exact commercial location and on-site contact.
  • Plumbing, HVAC, refrigeration, hot-side, or connected facility system.
  • Observable condition and current operating impact.
  • Work-order platform, number, priority, and not-to-exceed amount.
  • Access instructions, approval contact, and documentation requirements.
  • Number of locations and applicable Texas markets for a program request.

Keep sensitive information out of the initial request

Do not submit portal passwords, payment-card data, sensitive contracts, medical information, identity documents, or other unnecessary confidential information. EPS will coordinate an appropriate follow-up path if protected documents are required later.

Get the Commercial Service Request Moving

For an active emergency, call live dispatch now. For planned, recurring, or multi-location needs, send the location, trade, operating impact, and work-order context.

Commercial facilities only

Request Planned Commercial Service

Share the site, trade, operating impact, and work-order context. EPS dispatch will use the information to route the next conversation.