Privacy Policy

Effective Date: January 1, 2023

Emergency Plumbing Service (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://epservicesdfw.com (“Website”), or other electronic communication.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following types of personal information when you visit or interact with our Website:

Personal Identifiers: such as your name, email address, phone number, or mailing address submitted via contact forms.
Service Information: such as details you provide about plumbing issues or service requests.
Technical Data: such as IP address, browser type, and usage data collected through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

Respond to service inquiries and contact requests
Schedule and provide plumbing services
Improve our Website and customer experience
Communicate promotions or updates (with your consent)
Maintain internal records

We do not share SMS or mobile information with third parties. Your phone number and any text communications are used solely for customer service, appointment confirmations, or service-related communication, and are never sold or distributed outside of our company.

4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance user experience, analyze website performance, and gather visitor data. You may disable cookies in your browser settings, although some site features may not function properly without them.

We do not sell, rent, or trade your personal information to third parties. We may share data with trusted service providers (e.g., hosting companies or email service providers) strictly for the purpose of operating our business and providing services to you. These providers are contractually obligated to safeguard your data.

6. Data Security

We use reasonable technical and administrative safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

7. Your Rights and Choices

You may:

Request access to or correction of your personal information
Opt out of marketing emails at any time
Request deletion of your data (subject to legal and contractual obligations)

To exercise these rights, contact us using the information below.

8. Children’s Privacy

Our Website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Emergency Plumbing Service
Email: info@eps-ss.com
Phone: 817-329-0223
Website: https://epservicesdfw.com