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Customer Experience

Commercial Service Proven in Demanding Environments

See how EPS supports multi-site retail, grocery, restaurant, convenience, and commercial facilities with accountable repair workflows.

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Serving commercial facilities since 1986 · Texas Master Plumber M-18274

EPS commercial service team standing in front of a branded service van

Commercial service experience in demanding environments

EPS has supported commercial facilities where plumbing, HVAC, refrigeration, and foodservice-system failures can interrupt customers, employees, product, and revenue. The work may begin with one urgent location or grow into a recurring multi-site service relationship, but the operating standard remains the same: keep the location context, work order, approvals, field response, status, and closeout connected.

Recognizable brands whose facilities EPS has supported

EPS has publicly identified or reported service experience at facilities associated with recognizable retail, grocery, restaurant, and convenience brands. Individual sites, time periods, trades, markets, and contracting paths vary. Inclusion does not imply a current enterprise-wide contract, endorsement, exclusive relationship, or partnership.

  • Walmart
  • Sam's Club
  • Target
  • 7-Eleven
  • RaceTrac
  • Tom Thumb
  • Starbucks
  • Wendy's
  • Olive Garden
  • Red Lobster
  • Pei Wei
  • Long John Silver's

A customer perspective on complicated commercial work

I know that you are well aware of the extraordinary challenges that fuel station plumbing work can present. At RaceTrac, we appreciate your attention to detail and your ability to get a complicated job done the right way.

Rusty Bryan, RaceTrac

What facilities teams can expect from EPS

  • A live commercial dispatch path for active problems.
  • The correct location, trade, asset, and work-order context.
  • Clear not-to-exceed and approval handling.
  • Field status and service documentation aligned to the customer workflow.
  • Return-trip, parts, quote, and next-action clarity.
  • Accountable closeout and follow-through.

Customer stories built on documented scope

EPS customer stories focus on the operating problem, exact service scope, location or program context, communication workflow, and documented result. They do not depend on an unexplained logo wall or imply that one work order represents an entire enterprise relationship.

Get the Commercial Service Request Moving

For an active emergency, call live dispatch now. For planned, recurring, or multi-location needs, send the location, trade, operating impact, and work-order context.

Commercial facilities only

Request Planned Commercial Service

Share the site, trade, operating impact, and work-order context. EPS dispatch will use the information to route the next conversation.